Banquet Captain

The Holiday Inn Madison at the American Center is now hiring a full-time Banquet Captain. We’re looking for a friendly, guest-focused person to join our team in our Banquets department! This position is responsible for setting up and taking down all meeting/banquet events. This full-time position requires flexible availability including weekends and holidays.

Benefits:

• Competitive Pay
• Holiday Pay
• Paid Time-Off
• Opportunity to lead and develop your own team!
• Great hotel discounts worldwide
• Create and manage your own schedule!

Main duties:

• Works closely with the Hotel Catering Manager on a regular basis to ensure that all functions are conducted as requested by the client.
• Will collaborate with the Executive Chef and Bar Manager as needed for events that will require their services.
• Works closely with the hotel set-up staff to ensure that rooms are set up as detailed and completed in a timely manner.
• Follows up to ensure that meeting and function setups are correct as detailed.
• Assisting managers and organizers with planning the layout and coordination of events.
• Welcomes event planner upon arrival and confirms that the function is set the way they desire and then reviews daily details.
• Developing and providing staff with the necessary training, including customer service, and serving etiquette.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests’ requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.

Qualifications:

• High school diploma or GED.
• A degree in hospitality or similar is preferred.
• Previous experience as a banquet captain or similar preferred
• Excellent leadership abilities and the ability to manage many staff members.
• Great time management and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
• Willingness to work long hours, irregular shifts, and on weekends and holidays.

Cascade Management is an equal opportunity employer and does not discriminate against any employee for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other non-merit factor.

Holiday Inn